Refund policy
At CragFell, we are committed to ensuring your satisfaction with every purchase of our Pants, Tops, and Shorts. If for any reason you are not completely satisfied, our refund policy is designed to be straightforward and fair.
Eligibility for Refunds
To be eligible for a refund, items must be returned within 30 days of the delivery date. Products must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse refunds for items that show signs of wear, damage, or alteration.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Final sale or clearance items
- Gift cards
- Items damaged due to improper use or care
How to Initiate a Refund
To start the refund process, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a free return and send a replacement or issue a full refund, including any original shipping charges.
Contact Us
If you have any questions about our refund policy, please email us at [email protected]. Our team is here to help.