Shipping policy

Shipping Policy

At CragFell, we are committed to delivering your Pants, Tops, and Shorts with reliability and care. Please review our shipping terms below.

Shipping Method

We offer a single, straightforward shipping option: Standard Shipping. This method is available for all orders placed on our website.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.

Delivery Time

Standard Shipping typically delivers within 5–10 business days, depending on your location. Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or weather conditions.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and the weight of your items. Please note that free shipping is not available for any orders, regardless of order value.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress. As we do not offer a user center, all tracking updates will be sent to the email address you provided during checkout.

International Shipping

We ship to select international destinations. Please be aware that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in our shipping costs.

Delivery Issues

If your package is lost, damaged, or delayed, please contact us at [email protected] with your order number. We will assist you in resolving the issue as quickly as possible.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. CragFell is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, email us immediately at [email protected].

Returns & Exchanges

For information on returning or exchanging items, please refer to our Returns Policy. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

For any further questions, reach out to our support team at [email protected]. We are here to help.